Terms & Conditions Questions from Players
No — by opening your account, you agree to our current terms. If we update them, we'll email you the new version. You then have the choice to accept or close your account. Continued use means you accept the updated terms.
Violations — like multiple accounts, using someone else's payment method, or wagering suspiciously to clear bonuses — can result in account suspension or closure. We'll notify you of any breach and give you a chance to explain before we act.
We retain your data for a set period after account closure to comply with payment provider and tax law. For details specific to your region, contact our support team via live chat. You can request deletion earlier where local law permits.
Yes. Email our support team with 'Data Request' in the subject line. We'll send you a copy of your name, account history, deposits, withdrawals and any other personal information we hold, usually within 30 days.
No. We don't sell your data. We share it only with payment processors like DANA, OVO, GoPay and QRIS to complete your transactions, and with game studios only your session token. Your deposit history and contact details stay with us alone.
Your terms guarantee that once your balance is in your account, you can request a withdrawal to your registered payment method. We verify your identity on your first withdrawal, then process payouts within the timeframe your payment method requires — DANA and OVO typically clear within a minute.
Our terms state that disputes must be reported within 14 days of the event. Contact our support team with a screenshot and your account details. We investigate and respond within 7 days with our finding and next steps.
